Billing and Refund Policy

  1. Bugbase software is provided as a subscription service.
  2. After signing and returning your End User License Agreement you will receive a temporary username and password to set up your billing account at www.bugbase.com
  3. All prices are quoted and charged in US funds.
  4. You can select a monthly or annual payment plan.
  5. You are required to provide valid billing information in your account and maintain it up to date: contact name, organization, credit card details (for accounts paid by credit card), billing address, email address and telephone number.
  6. Charges for Bugbase will appear as Aceapp Corporation on your credit card bill.
  7. Monthly payment plans
    • Monthly payment plans have to be paid with a credit card.
    • Your account will be created once you successfully process your first monthly payment and authorize the ongoing monthly payment.
    • Your card will be automatically charged as of the effective date of your authorization, and each month thereafter.
    • Payment receipt will be sent to your billing email address following each monthly charge applied to your credit card.
    • Upgrades and downgrades of your subscription service have to be made in writing with a Bugbase sales associate.
  8. Annual payment plans
    • Annual payment plans can be paid with a credit card, PayPal account or check.
    • Annual Accounts paid online with a credit card will be renewed automatically on the anniversary of upgrade date.
    • For annual accounts paid on invoice we will issue the renewal invoice on the anniversary of upgrade date.
  9. If your account is in arrears, you will be notified in one the following ways:
    • message displayed in your account to all account administrators
    • and/or by email to billing contact email and/or account administrators
    • and/or by telephone to billing telephone number
  10. If you do not rectify your account on a timely basis, your account will be placed on hold at our discretion.
  11. You may cancel your subscription at any time. To cancel it, fax or send a letter of cancellation to sales@bugbase.com. Further charges will be stopped automatically.
  12. You can also contact our billing department by phone or email to request a deletion of your account or change your subscription plan. For security reasons we will have to confirm this request by sending an email to your billing email address. Once you confirm by replying to that email, we will process your request within one (1) business day and adjust further charges accordingly.
  13. All fees are quoted exclusive of all taxes and levies
  14. There are no refunds for a period for which billing has already occurred.
  15. If your account has been suspended for non-payment, any outstanding amount will be added to the total if you re-activate your subscription.
  16. See also our general terms of use: Terms of Use
  17. It is your responsibility to ensure that our billing emails are properly delivered to your mailbox and not blocked by your anti-spam software or other protection measures.